Press Releases-May 14,2018
California Contractor Surpasses 785th Home-Performance Project
Back when California first came out with its energy efficiency rebates, Richard Hiteshew, owner/manager of A-1 Guaranteed Heating & Air Inc. in Vallejo, California, was certain the standards were impossibly high.
“I’d been doing it for 30 years, and I was all ‘you can’t do it that way,’” he said.
As chance would have it, one of several houses he owned in Vallejo became vacant, and he decided to run an experiment.
“It was time to either prove it or not prove it,” he said.
Hiteshew took out a 2.5-ton, 60,000-Btu package unit. He ripped out the existing duct system, replaced it with a .75-ton heat pump ducted mini split, and put in Panasonic fans in the bathrooms. When he turned on the furnace for the first time, the temperature increased 8°F in an hour. After that, he replaced the lighting with high-efficiency lighting, air sealed the house, and added insulation and a 2.5-kW solar panel. The house now creates just about as much power as it uses.
It was a sea change for Hiteshew — especially after he and his lead installers started Building Performance Institute Inc. (BPI) training.
“At the first class, the teacher realized we were a heating and air conditioning company and introduced us to the group as the people who were making all this work necessary,” he said. “We took this as a paradigm shift and decided to move forward and be better.”
Fast forward about a decade, and home-performance projects account for nearly half of A-1’s business.
“You have to slow down and do everything right: use the right size ductwork, the right size registers … it’s a whole different philosophy than what we’d been doing the past 30 years,” Hiteshew said.
A-1, a residential energy retrofit company serving Solano, Napa, and Contra Costa counties, was founded 22 years ago in Hiteshew’s garage after his boss wouldn’t give him his daughter’s birthday off from work. Hiteshew got into home-performance projects about eight or 10 years ago. Since then, the company has doubled in size and revenue; it’s now at 33 employees and 15 vehicles and is rapidly outgrowing its 5,000-square-foot office. Currently, the company is on its 785th project to receive a rebate and has helped customers receive more than $2 million total in incentives.
“California has some pretty lofty energy goals: They want the stock of existing homes to be 50 percent more energy efficient by 2030,” said Larry Waters, A-1’s home energy specialist and the head salesperson for energy upgrades. “So [the state] started the Energy Upgrade California program for companies to join up.”
At the height of the program, more than 500 companies participated. That has since dropped to just over 100 because it’s a complicated program to navigate, Waters said. But A-1 is one of the companies that stuck with the program.
“We were able to kind of master it to where it’s become a giant portion of our business,” said Waters.
Most of A-1’s projects are retrofits in the $15,000-$75,000 range.
“It’s changing the way the entire house works; it’s taking everything out and starting from scratch,” said Waters. “When we do solar, we have a saying: reduce before you produce. We reduce a customer’s need for energy down to as little as possible, so we can put as small a system on as possible to take care of the additional need.”
Like most of A-1’s installers, Waters holds BPI and North American Technician Excellence (NATE) certifications. In 2011, when the company started doing this, employees decided to only take training from efficiency programs: Efficiency First, BPI, and utilities. It was a bit of a challenge at first, according to Waters.
“My guys, like a lot of guys, based their performance on how many systems they could do, how quickly,” he said. “We had to change the culture to how tight we could make the systems, how high we could make them perform — and that was a bit of a trip.”
Dave Avels, operations manager, said that getting everybody trained was the biggest challenge companywide.
To make it more fun, the team turned performance projects into a contest, with a scoreboard at the company headquarters.
“A bit of an ‘I did it, can you do it?’ type of thing,” Hiteshew said.
It was also a major capital expense. Certification for the first three employees took a year and almost $10,000 to complete. Since then, Hiteshew has sent all his lead installers to BPI training — something he said is rare.
“I’ve learned more about heating and a/c and the whole-house system, as we refer to it, in the past five years here than I had in the past 35 years,” said Avels. “We had to get everybody to buy in to what we were doing. But once we did, they got very into it. Now that the guys are out on the job, they’re going above and beyond.”
If getting everyone certified was the company’s biggest challenge, it also served to become its biggest strength.
“I think that’s why we’re so successful: Our guys know what they’re talking about,” said Avels.
And the staff makes sure the customers know what they’re talking about, too. When Waters is out on a call, no matter what the issue, he starts with a complete diagnosis. That’s what sets them apart, he said.
“With our competition, 95 percent of them will just come in and give them a price for what we call ‘changing the box’ — just changing the furnace or a/c and putting in the exact same system they have, maybe try to upgrade the efficiency of the furnace or air conditioner,” said Waters. “That’s as far as they go.”
In contrast, Waters and his coworkers strive for an in-home sales process that’s completely different than anyone else’s in the area.
“We do a really thorough walk-through and what I call a ‘crawl-through’ of the house,” Waters said.
The crawl-through includes taking photos (with the homeowner’s permission) of the entire house from the attic to the underside of the floors.
“I tell them where the deficiencies in the building envelope are, tell them where the deficiencies are in the alignment of the thermal boundaries, and how if we make those corrections, we can reduce the size of their systems pretty dramatically,” he said. “I’ve had companies that I’ve gone up against come in and tell people things when they never looked at any of it — and once I came down with the pictures, the customer said, ‘Well, that other guy said that it was all fine,’ and I’m like, ‘Well, here’s the picture — obviously it’s not.’”
The pre-assessment comes at no cost, which is how A-1 gets a lot of its leads.
“We don’t necessarily advertise for home performance; we introduce the customer to the concept when out looking at maybe installing a new heating or air conditioning system, and we more or less flip those leads into home-performance jobs,” Waters said.
For customers who are looking specifically for energy-efficient upgrades, A-1 is registered on the California energy program’s website as well as the Property Assessed Clean Energy (PACE) website. The certifications are also listed on the company website, and A-1 has participated in target market coupon advertising. But the most effective way to convert new customers, according to Waters, is sharing the experience of previous customers.
“I just had a project in Vallejo; they called up because they needed a new furnace, and they ended up removing the entire forced air heating system that was a downflow system,” he said. “It was a 3-ton in a 1,200-square-foot house, and they were complaining it wouldn’t cool the house properly in the summer.”
Waters ended up taking out that system, patching underneath the floor, air sealing the house, and installing an 18,000-Btu heat pump mini-split unit in the attic with 5 ducts and a 5.5-kW solar system. Now the customer pays $300 a year in energy costs — a hefty reduction from their previous bill of $1,400.
“The customers that go through the whole zero-net housing are just so much more satisfied,” Hiteshew said. “People want to do it because it’s the right thing to do.”
Rebates don’t come into the picture until a little later.
“I put together a list for what makes sense for the customer, based on my very thorough inspection,” Waters said. “Once I get the customer to approve the concept of the list, then we’ll do an energy audit, and then we can pinpoint what the incentive will be — but only after the customer has already bought into the price of the job; the rebates are very secondary, they’re just kind of a cherry on top.”
For most customers, the average rebate is about $3,500.
“Our average install sale has gone from $8,000 before we started doing this, up to $19,000,” Waters said. “We get more than half the work we look at, and we’re extremely busy.”
If a customer decides to stick with traditional equipment, Waters still takes steps to keep everything as efficient as possible.
“We put in 92 percent furnaces, properly sized coils, and basic air conditioners, and we upfit the efficiency to meet the energy program criteria,” he said. “We engineer every duct system, from the register to the box all the way back to the unit; we use Wrightsoft [software] to size each system and size the ductwork and figure out how many cfm we need for each room, and then we size the ductwork according to the cfm requirement — so, often, the houses that we do will have a different size register in every room.”
That lets the homeowner control the airflow of each room precisely to make sure the whole house heats and cools evenly.
“And when we do that, we can do it with a much smaller system,” he said. “We generally take out 3-ton systems and put in 1,800 Btu, which is a ton and a half.”
When it comes to that kind of efficiency, Waters said it’s all in the details … detailed measurements, that is.
“Most companies operate off rule of thumb; they don’t use their tape measure or measure anything,” he explained. “They ask the customer how many square feet the house is, and if they say 1,500, they say ‘OK, it needs a 3-ton.’ So the average is 400-550 square feet per ton: that’s what people around here are installing.”
But that’s how things were done 40 years ago, he said.
“And since 40 years ago, people have gotten new windows in their houses; they’ve gotten insulation in their houses, they’ve done a lot of things to make their houses more efficient, but companies still come and install the same size system,” said Waters.
Instead of estimating, Hiteshew’s company does a precise load calculation on each house.
“We’re able to really tighten things up and see how we can improve,” he said. “Most of our projects use mini-split heat pumps now for central heating and cooling, combined with solar, so we can go near net-zero on each house. We’ve gone to installing systems that are up to 985 square feet per ton.”
Mini-split ducted systems are becoming a big part of A-1’s business, Waters noted.
“Back in 2016, we did just a handful — like three; last year, 25, and this year, 18 so far,” he said.
Customers like that they’re virtually silent, use very little energy, and run almost constantly, keeping the house at a precise temperature.
“We’re able to condition a couple hundred square feet with one small register — sometimes 8 inches by 8 inches in size,” said Waters.
Hiteshew’s energy upgrade projects also include insulation, windows, solar, tankless water heaters, roofing, and whole-house air sealing. All of those are done in-house, with the exception of insulation and windows, which are subcontracted.
“Most of my colleagues, when we tell them what we’re doing, say it can’t be done,” Waters said. “And we’re doing it every day. We’re pushing the envelope.”
Press Releases-January 29,2018
A-1 Guaranteed Earns Diamond Certified®
Scores Highest in Quality in Local Service Company Customer Satisfaction Study
A-1 Guaranteed, Solano County an HVAC company has been awarded the prestigious Diamond Certified symbol for the eleventh consecutive year after being rated highest in quality in ongoing customer satisfaction ratings performed by American Ratings Corporation.
In order to earn Diamond Certified, a local service company must apply to be rated by American Ratings Corporation (ARC) and pass each step of its twelve-step rating and certification process. ARC actually pulls a random sample of past customers from the applicant company’s files and surveys typically 100 customers by telephone. Not only do the customers rate the applicant company on a 1 to 10 scale for quality, but also they indicate their willingness to return or refer other consumers to the company. Most companies can’t pass the rating because a customer satisfaction survey score of greater than 90 on a 100 scale is required. In addition, ARC verifies liability and workers’ compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Additionally, ongoing customer satisfaction surveys are conducted to ensure the Diamond Certified Company is maintaining its high customer satisfaction.
“Our entire team at A-1 Guaranteed is pleased to earn this prestigious award. It is especially gratifying because it’s based on our customers’ perception of our quality, which reiterates our warranty of 100% satisfaction” said Richard Hiteshew, co-owner of A-1 Guaranteed Heating & Air, Inc.
“Personally, I’ve been focused on rating local service companies for the past 20 years and I’m always impressed at how certain organizations are so focused on satisfying their customers. Your Company Name is one of those special companies,” said Jim Stein, Founder and CEO of American Ratings Corporation.
About American Ratings Corporation
American Ratings Corporation’s mission is to define excellence and to identify for consumers the highest quality local companies. It rates local service companies in Northern California and awards the Diamond Certified symbol to companies rated highest in quality. It backs these companies for consumers by providing, when necessary, Diamond Certified mediation services and a money-back guarantee. For more information, visit www.diamondcertified.org or call 800-738-1138.
Press Releases-January 24,2018
A-1 Guaranteed Heating & Air, Inc Earns Esteemed 2017 Angie’s List Super Service Award!
Award reflects company’s consistently high level of customer service
Vallejo, CA January 24, 2018 – A-1 Guaranteed Heating & Air, Inc. is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.
“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.”
Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.
“We are excited to win this award again, our #1 goal is to provide 100% satisfaction to our customers and this is a testament to that achievement” says Co-Owner Krissy Hiteshew.
A-1 Guaranteed has been listed on Angie’s List since 2011 This is 3rd year A-1 Guaranteed has received this honor.
Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.
For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.
Press Releases-January 1,2017
A-1 Guaranteed Heating & Air, Inc Earns Esteemed 2016 Angie’s List Super Service Award!
Award reflects company’s consistently high level of customer service
A-1 Guaranteed Heating & Air, Inc. has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.
This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.
“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Heating & Air companies are able to do it.”
Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Richard from A-1 Guaranteed says, “We are honored to receive this award again. We try to treat our customers as we would like to be treated ourselves in the same situation. Our customers are an important part of our business, they deserve honest, courteous and professional service and it’s our duty to provide them with it.”
Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”
A-1 Guaranteed is located at 1768 Broadway in Vallejo, CA. They consider themselves a one stop contractor by offering multiple services including, HVAC, Solar, Insulation, Windows, Tankless Water Heaters and even Windows. You can learn more about this company at www.a-1guaranteed.com or call them at (707) 645-0734 or (888) 421-2473
Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.
Press Releases-April 28,2014
A-1 Guaranteed has been featured in the Spring Home Improvements Guide for our work with Energy Upgrade CA
A-1 Guaranteed were excited recently to share some good news with customers in the Bay Area looking for heating and air conditioning upgrades.
Click here to see our feature in Spring Home Improvements Guide
Richard and Krissy Hiteshew, owners of the company since 1996, said A-1 Guaranteed has been partnered with EnergyUpgradeCA which is a program created to reduce energy use. It’s a limited-time opportunity for homeowners to get between $1,000 – $4,500 in incentives just for making qualifying energy efficiency upgrades to their homes! Not to mention tax credits which are available for qualifying measures.
The program is a partnership between the California Energy Commission and the California Public Utilities Commission, and it’s financially supported in part by local utilities companies. A-1 Guaranteed now provide a whole range of heating and air conditioning/insulation services that qualify for the program.
For more information on the EnergyUpgradeCA program or to find out more about qualifying services you can call our hotline today on (707) 645-0734 or (925) 609-8800.
Press Releases-January 3,2013
A-1 Guaranteed Heating & Air, Inc. Earns Esteemed 2012 Angie’s List Super Service Award for 2nd year!
Award reflects company’s consistently high level of customer service
A-1 Guaranteed has earned the service industry-coveted 2012 Angie’s List Super Service Award, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List, the nation’s leading provider of consumer reviews on local service companies for the 2nd year in a Row!
Customer Service is Highly Important to this Company. They treat their customers as they would like to be treated in their own homes. In addition to this award, they have received Best of Solano County Heating & Air awards for 8 years and KRON4 Best of the Bay for 3 years. They are also Diamond Certified and one of Vallejo’s 1st Certified Green Businesses. Recently they have partnered with Energy Upgrade California as a participating contractor in their program.
A-1 Guaranteed is located at 1768 Broadway in Vallejo, CA and employs 20 people. Their office
hours are Monday through Saturday from 8am to 5pm. You can reach them at (707) 645-0734 or (888) 421-2473 or www.a-1guaranteed.com.
“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that A-1 Guaranteed earned this recognition speaks volumes about its dedication providing great service to its customers.”
Angie’s List Super Service Award 2012 winners have met strict eligibility requirements, including earning a minimum number of reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2012 Super Service Award logo next to company names in search results on AngiesList.com.
Angie’s List helps consumers have happy transactions with local service professionals in more than 550 categories of service, ranging from home improvement to health care. More than 1.5 million paid households use Angie’s List to gain unlimited access to local ratings, exclusive discounts, the Angie’s List magazine, and the Angie’s List complaint resolution service.
Press Release – November 23, 2012
Vallejo businesses among the firms honored at Spirit of Solano event
Nine Solano County businesses, including one from Vallejo, will be honored at the annual Spirit of Solano luncheon, Dec. 6 at the Hilton Garden Inn in Fairfield.
Krissy and Richard Hiteshew of A-1 Guaranteed Heating & Air Conditioning Inc., are among recipients honored for their “outstanding spirit and community support.”
This Vallejo business was selected by the Vallejo Chamber of Commerce for an award.
K. Patrice Williams of 123 Target Marketing will also be honored. She was selected by the Black Chamber of Commerce for recognition.
Omar Enrique Martinez Zerbato of Martinez Multi Services will also be honored. He was selected by the Filipino Chamber of Commerce.
The Spirit of Solano awards are hosted by Westamerica Bank and the Solano Economic Development Corporation.
Recipients include Marisela Barbosa, Monarch Engineers (Hispanic Chamber of Commerce); Dennie Geltz and Frances Hurley, Printer Concepts Technology (Benicia Chamber of Commerce); Dorothy Luedke and Cher Besneatte, Curves of Dixon (Dixon Chamber of Commerce); Gary Passama, NorthBay Healthcare (Vacaville Chamber of Commerce).
The event runs 11 a.m. to 1:30 p.m. Cost is $40 per person or $400 for a table of 10.
To make reservations, contact Pat Uhrich at (707) 864-1855 or email email@example.com. RSVP no later than Nov. 28, 2012.
From Vallejo Times Herald
Press Release – January 31, 2012
Vallejo Chamber of Commerce 137th Installation Dinner
We would like to say thank you to all who came to our 137th Annual Installation Dinner and congratulations to those who won very special awards at this event as well.
It was a memorable night for our newly installed Chairman of the Board, Rudy Manfredi (Medic Ambulance), who accepted the gavel from Past-Chair Michael Coan (the Law Office of Favaro, Lavezzo, Gill, Caretti and Heppel). Pippin Dew (RE/MAX Gold) was appointed Chair Elect & Vice Chair Community Promotions, and Marc Salvadori (Minuteman Press) accepted responsibility for the Vallejo Chamber Treasury for 2012.
A highlight of the event was the presentation of awards for our Business’ of the Year for 2011. The winners were: representing small business: BB&B Business Group/Local Happenings Magazine; representing medium sized business: A-1 Guaranteed Heating & Air Conditioning; our Large Business of the Year Award was presented to Windsor Vallejo Care Center; Non-Profit Partner of the Year went to Vallejo Main Street; and our Rookie of the Year Award, went to Mr. Sam Thompson of Farmers Insurance.
We would also like to recognize the recipients of our two most prestigious awards. The coveted “Athena Award”, sponsored by Avery Greene Honda, went to Erin Hannigan; and our Chamber of Commerce – “Bud Butler – Man of the Year Award” went to Marc Salvadori.
All of our award winners were highly deserving of this recognition. They are people and/or businesses who work hard to strengthen our community through their volunteer efforts.
Press Release – December 20, 2011
A-1 Guaranteed Heating & Air, Inc. Earns Coveted Angie’s List Super Service Award Award reflects businesses’ consistently high level of customer service
A-1 Guaranteed Heating & Air, Inc. has been awarded the prestigious 2011 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the businesses rated on the nation’s leading provider of consumer reviews on local service and health providers.
In addition to this award, they have received Best of Solano County Heating & Air awards for 8 years and KRON4 Best of the Bay for 2 years. They are also Diamond Certified and one of Vallejo’s 1st Certified Green Businesses. Recently they have partnered with Energy Upgrade
California as a participating contractor in their program.
A-1 Guaranteed is located at 1768 Broadway in Vallejo, CA and employs 26 people. Their office
hours are Monday through Saturday from 8am to 5pm. You can reach them at (707) 645-0734 or (888) 421-2473 or www.a-1guaranteed.com
“Only a fraction of the businesses rated on Angie’s List can claim the sterling service record of being a Super Service Award winner because we set a high bar,” said Angie’s List Founder Angie Hicks. “The fact that A-1 Guaranteed Heating & Air, Inc. can claim Super Service Award status speaks volumes about its dedication to consumers.”
Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their clients and abiding by Angie’s List operational guidelines.
Ratings are updated daily on Angie’s List, but members can find the 2011 Super Service Award logo next to business names in search results on AngiesList.com.
Angie’s List collects consumer reviews on local contractors and doctors in more than 500 service categories. Currently, more than 2 million consumers across the U.S. rely on Angie’s List to help them make the best hiring decisions. Members get unlimited access to local ratings via Internet or phone, exclusive discounts, the Angie’s List magazine and help from the Angie’s List complaint resolution service. Take a quick tour of Angie’s List and view the latest Angie’s List news.
Press Release – September 29, 2011
A-1 Guaranteed Heating & Air, Inc. has now partnered with EnergyUpgradeCA
A-1Guaranteed Heating & Air Inc. has some exciting news for customers.
Richard and Krissy Hiteshaw, owners of the company since 1996, said A-1 Guaranteed has partnered with EnergyUpgradeCA, a program created to help reduce energy usage throughout the state by offering incentives to homeowners for a limited time.
These incentive packages encourage homeowners to take a “whole house” approach by combining several related improvements at once to increase a home’s overall energy efficiency – and to achieve greater savings.
By working with participating contractors, homeowners can choose from two incentive options, the Basic Upgrade Package or the Advanced Upgrade Package, based on their improvement needs and budget.
This program lets A-1 Guaranteed offer the following: Energy Upgrade California, $4,200, and Energy Upgrade California for Contra Costa County $5,000.
Also available are federal tax credits ($500), CHF grants($1,950).
Company President Richard Hiteshaw has recently received his B (General) Contractors license in addition to his existing C20 license, which “has made it possible for us to be a participating contractor with the EnergyUpgradeCA program,” said Krissy Hiteshaw, vice president.
A-1 Guaranteed also is Building Performance Institute (BPI) certified, Krissy said. “When you use a BPI-certified professional, you get a member of the elite – someone who has proven that they have the knowledge and skills to diagnose the root cause of the problems in your house, and the ability to provide solutions to fix it right the first time,” she said.
“That means you get your money’s worth – a comfortable, safe, durable home with improved indoor air quality and lower energy bills.
“At A-1 Guaranteed, we take a house as a system approach to all our HVAC and retrofit work. As prescribed and recommended by the Building Performance Institute, our process concentrates on indoor air quality, safety, energy savings and true comfort.
“We are a Certified Green Company, Certified Recycler, Diamond Certified, Nate Certified, and have won “Best of Solano County for seven years and KRON4 ‘Best of the Bay’ for two years,” Krissy said.
A-1 Guaranteed offers a five-year parts and labor warranty on any new install, as well as 100 percent customer satisfaction, Krissy said.
“If for any reason within the first one year, you are not 100- percent satisfied with your new system, we will make it right or we will remove the system and gladly refund 100 percent of your investment.”
In addition to air-conditioning and heating services, A-1 offers air purification systems that help those with allergies, asthma and other breathing issues, Krissy said. Clean Effects, a wholehouse cleaner that removes more than 90 percent of the allergens is a home’s air, is a product the Hiteshaws have put in their own home because two of their children suffer from allergies.
Even when they have horrible days outdoors, Krissy said, the children can go inside – and thanks to Clean Effects, their symptoms pretty much disappear.
Krissy said A-1 Guaranteed is a family business that puts customers first. “If it wasn’t for them, we wouldn’t be here,” she said.
A-1 Guaranteed also believes in community involvement. The company’s staff volunteers at several events in the community: Helping to rebuild homes with the nonprofit Rebuilding Together, donating turkeys to the Christian Help Center, and volunteering to serve breakfast to middle schoolers at the Breakfast Club.
“We’ve been blessed by the community,” Krissy said. “We want to give back.”
A-1 also is Vallejo’s First Certified Green Company. “We really try to go that extra mile,” Krissy said.
The business started when Richard, who worked in the heating and air conditioning sector growing up, decided to open his own business, starting in their garage and building the company for the past 15 years. They now have 23 employees.
A-1 Guaranteed is located at 1768 Broadway in Vallejo. Business hours are from 8 a.m. to 6 p.m. Monday through Saturday. For more information, call 645-0734
Press Release – October 5, 2010
A-1 Guaranteed Heating & Air, Inc. honored as 2010 CMUS Talk of the Town Award Recipient
Vallejo, CA: A-1 Guaranteed Heating & Air, Inc. has been honored by Celebration Media, U.S. (CMUS) as one of its 2010 CMUS Talk of the Town Award Recipients in the category of top Heating & Air Conditioning/HVAC. This is the second year CMUS has honored companies with the prestigious Talk of the Town Awards.
The Talk of the Town Awards recognizes a host of businesses and professionals who have been noted by their customers through multiple websites for their excellent customer service. The awards honor companies and professionals in the following categories: hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies in addition to several other categories.
A-1 Guaranteed Heating & Air, Inc. was started by owners Richard and Krissy Hiteshew in February 1996. They have received numerous recognitions for their customer service since the inception of the business. They are located at 1768 Broadway in Vallejo, California.
CMUS, headquartered in Farmington Hills, Mich., is a strong consultancy firm specializing in the delivery of solutions for improved customer care and operational development. The company’s mission is to uncover the most highly rated businesses and spotlight their achievements in customer satisfaction. CMUS honors those companies that strive to provide the best in customer care. Together with its customers, CMUS designs long-term strategies to achieve the most advantageous venture performance. It plans, executes, incorporates and supports better customer care as a way to improve and achieve business growth. The company’s corporate training and public relations professionals are positioned to assist companies in overcoming their biggest challenges inside the organization and with customers. For more information, contact Talk of the Town News and CMUS at 877-498-6405.
Press Release – August 10, 2009
Ms. Krissy Hiteshew
A-1 Guaranteed Heating & Air, Inc.
Vallejo, CA 94589
Dear Ms. Hiteshew:
Congratulations on becoming certified as Solano County’s 6th Green Business!
The Bay Area Green Business Program (Program) certifies the environmental performance of small-to-medium size businesses and government agencies that volunteer to operate in a more environmentally responsible way. Certification requires 1) compliance with all federal, state and local regulations and 2) meeting Program standards for conserving energy and water, preventing pollution and minimizing waste. Certification is also based on a per site basis.
The Program was developed in 1996 by the Association of Bay Area Governments (ABAG) and Bay Area public agencies through a grant provided by the U.S. Environmental Protection Agency (EPA), Region 9. The Program’s industry-based checklists were created with input from Cal EPA, California’s Department of Toxic Substances Control (DTSC), local Certified Unified Program Agencies (CUPA) and the small business community. ABAG coordinates the Program, which is implemented by Green Business Coordinators in the nine participating Bay Area counties.
The Program provides businesses with consolidated information and technical assistance on:
Complying with environmental regulations (including those pertaining to air quality, wastewater discharge, storm water management, chemical storage and handling, and hazardous waste management); and going beyond compliance to adopt environmentally-sound practices in four areas – energy efficiency, water conservation, solid and hazardous waste reduction, and pollution prevention.
Today, A-1 Guaranteed Heating & Air, Inc. in Vallejo officially receives these distinctions after the agency inspectors representing the following completed their on-site audit and confirmed the Program Standards had been met in their respective category:
- Energy Conservation: Small Business Energy Alliance, Ryan Porter
- Pollution Prevention: Vallejo Sanitation & Flood Control District, Jennifer Kaiser
- Water Conservation: City of Vallejo Water Division, Roger Judy
- Waste Reduction/Recycling: Vallejo Garbage Service, Lisa Lefebvre, Recycling Coordinator
Solano County is delighted to have A-1 Guaranteed Heating & Air, Inc. – Vallejo join the growing number of nearly 2,000 small businesses throughout the Bay Area that have successfully met the Green Business Program standards and proudly display a window decal of the Green Business logo that is marketed so consumers can identify the environmentally responsible businesses.
Please look forward to an invitation to a Solano County Board of Supervisors meeting where your business will be publicly recognized and presented with a Solano County Green Business certificate by your district’s representative, Supervisor Barbara Kondylis.
Green Business Coordinator