Press Releases-January 29,2017
A-1 Guaranteed Earns Diamond Certified®
Scores Highest in Quality in Local Service Company Customer Satisfaction Study
A-1 Guaranteed, Solano County an HVAC company has been awarded the prestigious Diamond Certified symbol for the eleventh consecutive year after being rated highest in quality in ongoing customer satisfaction ratings performed by American Ratings Corporation.
In order to earn Diamond Certified, a local service company must apply to be rated by American Ratings Corporation (ARC) and pass each step of its twelve-step rating and certification process. ARC actually pulls a random sample of past customers from the applicant company’s files and surveys typically 100 customers by telephone. Not only do the customers rate the applicant company on a 1 to 10 scale for quality, but also they indicate their willingness to return or refer other consumers to the company. Most companies can’t pass the rating because a customer satisfaction survey score of greater than 90 on a 100 scale is required. In addition, ARC verifies liability and workers’ compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Additionally, ongoing customer satisfaction surveys are conducted to ensure the Diamond Certified Company is maintaining its high customer satisfaction.
“Our entire team at A-1 Guaranteed is pleased to earn this prestigious award. It is especially gratifying because it’s based on our customers’ perception of our quality, which reiterates our warranty of 100% satisfaction” said Richard Hiteshew, co-owner of A-1 Guaranteed Heating & Air, Inc.
“Personally, I’ve been focused on rating local service companies for the past 20 years and I’m always impressed at how certain organizations are so focused on satisfying their customers. Your Company Name is one of those special companies,” said Jim Stein, Founder and CEO of American Ratings Corporation.
About American Ratings Corporation
American Ratings Corporation’s mission is to define excellence and to identify for consumers the highest quality local companies. It rates local service companies in Northern California and awards the Diamond Certified symbol to companies rated highest in quality. It backs these companies for consumers by providing, when necessary, Diamond Certified mediation services and a money-back guarantee. For more information, visit www.diamondcertified.org or call 800-738-1138.
Press Releases-January 1,2017
A-1 Guaranteed Heating & Air, Inc Earns Esteemed 2016 Angie’s List Super Service Award!
Award reflects company’s consistently high level of customer service
A-1 Guaranteed Heating & Air, Inc. has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.
This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.
“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Heating & Air companies are able to do it.”
Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Richard from A-1 Guaranteed says, “We are honored to receive this award again. We try to treat our customers as we would like to be treated ourselves in the same situation. Our customers are an important part of our business, they deserve honest, courteous and professional service and it’s our duty to provide them with it.”
Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”
A-1 Guaranteed is located at 1768 Broadway in Vallejo, CA. They consider themselves a one stop contractor by offering multiple services including, HVAC, Solar, Insulation, Windows, Tankless Water Heaters and even Windows. You can learn more about this company at www.a-1guaranteed.com or call them at (707) 645-0734 or (888) 421-2473
Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.
Press Releases-April 28,2014
A-1 Guaranteed has been featured in the Spring Home Improvements Guide for our work with Energy Upgrade CA
A-1 Guaranteed were excited recently to share some good news with customers in the Bay Area looking for heating and air conditioning upgrades.
Click here to see our feature in Spring Home Improvements Guide
Richard and Krissy Hiteshew, owners of the company since 1996, said A-1 Guaranteed has been partnered with EnergyUpgradeCA which is a program created to reduce energy use. It’s a limited-time opportunity for homeowners to get between $1,000 – $4,500 in incentives just for making qualifying energy efficiency upgrades to their homes! Not to mention tax credits which are available for qualifying measures.
The program is a partnership between the California Energy Commission and the California Public Utilities Commission, and it’s financially supported in part by local utilities companies. A-1 Guaranteed now provide a whole range of heating and air conditioning/insulation services that qualify for the program.
For more information on the EnergyUpgradeCA program or to find out more about qualifying services you can call our hotline today on (707) 645-0734 or (925) 609-8800.
Press Releases-January 3,2013
A-1 Guaranteed Heating & Air, Inc. Earns Esteemed 2012 Angie’s List Super Service Award for 2nd year!
Award reflects company’s consistently high level of customer service
A-1 Guaranteed has earned the service industry-coveted 2012 Angie’s List Super Service Award, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List, the nation’s leading provider of consumer reviews on local service companies for the 2nd year in a Row!
Customer Service is Highly Important to this Company. They treat their customers as they would like to be treated in their own homes. In addition to this award, they have received Best of Solano County Heating & Air awards for 8 years and KRON4 Best of the Bay for 3 years. They are also Diamond Certified and one of Vallejo’s 1st Certified Green Businesses. Recently they have partnered with Energy Upgrade California as a participating contractor in their program.
A-1 Guaranteed is located at 1768 Broadway in Vallejo, CA and employs 20 people. Their office
hours are Monday through Saturday from 8am to 5pm. You can reach them at (707) 645-0734 or (888) 421-2473 or www.a-1guaranteed.com.
“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that A-1 Guaranteed earned this recognition speaks volumes about its dedication providing great service to its customers.”
Angie’s List Super Service Award 2012 winners have met strict eligibility requirements, including earning a minimum number of reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2012 Super Service Award logo next to company names in search results on AngiesList.com.
Angie’s List helps consumers have happy transactions with local service professionals in more than 550 categories of service, ranging from home improvement to health care. More than 1.5 million paid households use Angie’s List to gain unlimited access to local ratings, exclusive discounts, the Angie’s List magazine, and the Angie’s List complaint resolution service.
Press Release – November 23, 2012
Vallejo businesses among the firms honored at Spirit of Solano event
Nine Solano County businesses, including one from Vallejo, will be honored at the annual Spirit of Solano luncheon, Dec. 6 at the Hilton Garden Inn in Fairfield.
Krissy and Richard Hiteshew of A-1 Guaranteed Heating & Air Conditioning Inc., are among recipients honored for their “outstanding spirit and community support.”
This Vallejo business was selected by the Vallejo Chamber of Commerce for an award.
K. Patrice Williams of 123 Target Marketing will also be honored. She was selected by the Black Chamber of Commerce for recognition.
Omar Enrique Martinez Zerbato of Martinez Multi Services will also be honored. He was selected by the Filipino Chamber of Commerce.
The Spirit of Solano awards are hosted by Westamerica Bank and the Solano Economic Development Corporation.
Recipients include Marisela Barbosa, Monarch Engineers (Hispanic Chamber of Commerce); Dennie Geltz and Frances Hurley, Printer Concepts Technology (Benicia Chamber of Commerce); Dorothy Luedke and Cher Besneatte, Curves of Dixon (Dixon Chamber of Commerce); Gary Passama, NorthBay Healthcare (Vacaville Chamber of Commerce).
The event runs 11 a.m. to 1:30 p.m. Cost is $40 per person or $400 for a table of 10.
To make reservations, contact Pat Uhrich at (707) 864-1855 or email email@example.com. RSVP no later than Nov. 28, 2012.
From Vallejo Times Herald
Press Release – January 31, 2012
Vallejo Chamber of Commerce 137th Installation Dinner
We would like to say thank you to all who came to our 137th Annual Installation Dinner and congratulations to those who won very special awards at this event as well.
It was a memorable night for our newly installed Chairman of the Board, Rudy Manfredi (Medic Ambulance), who accepted the gavel from Past-Chair Michael Coan (the Law Office of Favaro, Lavezzo, Gill, Caretti and Heppel). Pippin Dew (RE/MAX Gold) was appointed Chair Elect & Vice Chair Community Promotions, and Marc Salvadori (Minuteman Press) accepted responsibility for the Vallejo Chamber Treasury for 2012.
A highlight of the event was the presentation of awards for our Business’ of the Year for 2011. The winners were: representing small business: BB&B Business Group/Local Happenings Magazine; representing medium sized business: A-1 Guaranteed Heating & Air Conditioning; our Large Business of the Year Award was presented to Windsor Vallejo Care Center; Non-Profit Partner of the Year went to Vallejo Main Street; and our Rookie of the Year Award, went to Mr. Sam Thompson of Farmers Insurance.
We would also like to recognize the recipients of our two most prestigious awards. The coveted “Athena Award”, sponsored by Avery Greene Honda, went to Erin Hannigan; and our Chamber of Commerce – “Bud Butler – Man of the Year Award” went to Marc Salvadori.
All of our award winners were highly deserving of this recognition. They are people and/or businesses who work hard to strengthen our community through their volunteer efforts.
Press Release – December 20, 2011
A-1 Guaranteed Heating & Air, Inc. Earns Coveted Angie’s List Super Service Award Award reflects businesses’ consistently high level of customer service
A-1 Guaranteed Heating & Air, Inc. has been awarded the prestigious 2011 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the businesses rated on the nation’s leading provider of consumer reviews on local service and health providers.
In addition to this award, they have received Best of Solano County Heating & Air awards for 8 years and KRON4 Best of the Bay for 2 years. They are also Diamond Certified and one of Vallejo’s 1st Certified Green Businesses. Recently they have partnered with Energy Upgrade
California as a participating contractor in their program.
A-1 Guaranteed is located at 1768 Broadway in Vallejo, CA and employs 26 people. Their office
hours are Monday through Saturday from 8am to 5pm. You can reach them at (707) 645-0734 or (888) 421-2473 or www.a-1guaranteed.com
“Only a fraction of the businesses rated on Angie’s List can claim the sterling service record of being a Super Service Award winner because we set a high bar,” said Angie’s List Founder Angie Hicks. “The fact that A-1 Guaranteed Heating & Air, Inc. can claim Super Service Award status speaks volumes about its dedication to consumers.”
Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their clients and abiding by Angie’s List operational guidelines.
Ratings are updated daily on Angie’s List, but members can find the 2011 Super Service Award logo next to business names in search results on AngiesList.com.
Angie’s List collects consumer reviews on local contractors and doctors in more than 500 service categories. Currently, more than 2 million consumers across the U.S. rely on Angie’s List to help them make the best hiring decisions. Members get unlimited access to local ratings via Internet or phone, exclusive discounts, the Angie’s List magazine and help from the Angie’s List complaint resolution service. Take a quick tour of Angie’s List and view the latest Angie’s List news.
Press Release – September 29, 2011
A-1 Guaranteed Heating & Air, Inc. has now partnered with EnergyUpgradeCA
A-1Guaranteed Heating & Air Inc. has some exciting news for customers.
Richard and Krissy Hiteshaw, owners of the company since 1996, said A-1 Guaranteed has partnered with EnergyUpgradeCA, a program created to help reduce energy usage throughout the state by offering incentives to homeowners for a limited time.
These incentive packages encourage homeowners to take a “whole house” approach by combining several related improvements at once to increase a home’s overall energy efficiency – and to achieve greater savings.
By working with participating contractors, homeowners can choose from two incentive options, the Basic Upgrade Package or the Advanced Upgrade Package, based on their improvement needs and budget.
This program lets A-1 Guaranteed offer the following: Energy Upgrade California, $4,200, and Energy Upgrade California for Contra Costa County $5,000.
Also available are federal tax credits ($500), CHF grants($1,950).
Company President Richard Hiteshaw has recently received his B (General) Contractors license in addition to his existing C20 license, which “has made it possible for us to be a participating contractor with the EnergyUpgradeCA program,” said Krissy Hiteshaw, vice president.
A-1 Guaranteed also is Building Performance Institute (BPI) certified, Krissy said. “When you use a BPI-certified professional, you get a member of the elite – someone who has proven that they have the knowledge and skills to diagnose the root cause of the problems in your house, and the ability to provide solutions to fix it right the first time,” she said.
“That means you get your money’s worth – a comfortable, safe, durable home with improved indoor air quality and lower energy bills.
“At A-1 Guaranteed, we take a house as a system approach to all our HVAC and retrofit work. As prescribed and recommended by the Building Performance Institute, our process concentrates on indoor air quality, safety, energy savings and true comfort.
“We are a Certified Green Company, Certified Recycler, Diamond Certified, Nate Certified, and have won “Best of Solano County for seven years and KRON4 ‘Best of the Bay’ for two years,” Krissy said.
A-1 Guaranteed offers a five-year parts and labor warranty on any new install, as well as 100 percent customer satisfaction, Krissy said.
“If for any reason within the first one year, you are not 100- percent satisfied with your new system, we will make it right or we will remove the system and gladly refund 100 percent of your investment.”
In addition to air-conditioning and heating services, A-1 offers air purification systems that help those with allergies, asthma and other breathing issues, Krissy said. Clean Effects, a wholehouse cleaner that removes more than 90 percent of the allergens is a home’s air, is a product the Hiteshaws have put in their own home because two of their children suffer from allergies.
Even when they have horrible days outdoors, Krissy said, the children can go inside – and thanks to Clean Effects, their symptoms pretty much disappear.
Krissy said A-1 Guaranteed is a family business that puts customers first. “If it wasn’t for them, we wouldn’t be here,” she said.
A-1 Guaranteed also believes in community involvement. The company’s staff volunteers at several events in the community: Helping to rebuild homes with the nonprofit Rebuilding Together, donating turkeys to the Christian Help Center, and volunteering to serve breakfast to middle schoolers at the Breakfast Club.
“We’ve been blessed by the community,” Krissy said. “We want to give back.”
A-1 also is Vallejo’s First Certified Green Company. “We really try to go that extra mile,” Krissy said.
The business started when Richard, who worked in the heating and air conditioning sector growing up, decided to open his own business, starting in their garage and building the company for the past 15 years. They now have 23 employees.
A-1 Guaranteed is located at 1768 Broadway in Vallejo. Business hours are from 8 a.m. to 6 p.m. Monday through Saturday. For more information, call 645-0734
Press Release – October 5, 2010
A-1 Guaranteed Heating & Air, Inc. honored as 2010 CMUS Talk of the Town Award Recipient
Vallejo, CA: A-1 Guaranteed Heating & Air, Inc. has been honored by Celebration Media, U.S. (CMUS) as one of its 2010 CMUS Talk of the Town Award Recipients in the category of top Heating & Air Conditioning/HVAC. This is the second year CMUS has honored companies with the prestigious Talk of the Town Awards.
The Talk of the Town Awards recognizes a host of businesses and professionals who have been noted by their customers through multiple websites for their excellent customer service. The awards honor companies and professionals in the following categories: hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies in addition to several other categories.
A-1 Guaranteed Heating & Air, Inc. was started by owners Richard and Krissy Hiteshew in February 1996. They have received numerous recognitions for their customer service since the inception of the business. They are located at 1768 Broadway in Vallejo, California.
CMUS, headquartered in Farmington Hills, Mich., is a strong consultancy firm specializing in the delivery of solutions for improved customer care and operational development. The company’s mission is to uncover the most highly rated businesses and spotlight their achievements in customer satisfaction. CMUS honors those companies that strive to provide the best in customer care. Together with its customers, CMUS designs long-term strategies to achieve the most advantageous venture performance. It plans, executes, incorporates and supports better customer care as a way to improve and achieve business growth. The company’s corporate training and public relations professionals are positioned to assist companies in overcoming their biggest challenges inside the organization and with customers. For more information, contact Talk of the Town News and CMUS at 877-498-6405.
Press Release – August 10, 2009
Ms. Krissy Hiteshew
A-1 Guaranteed Heating & Air, Inc.
Vallejo, CA 94589
Dear Ms. Hiteshew:
Congratulations on becoming certified as Solano County’s 6th Green Business!
The Bay Area Green Business Program (Program) certifies the environmental performance of small-to-medium size businesses and government agencies that volunteer to operate in a more environmentally responsible way. Certification requires 1) compliance with all federal, state and local regulations and 2) meeting Program standards for conserving energy and water, preventing pollution and minimizing waste. Certification is also based on a per site basis.
The Program was developed in 1996 by the Association of Bay Area Governments (ABAG) and Bay Area public agencies through a grant provided by the U.S. Environmental Protection Agency (EPA), Region 9. The Program’s industry-based checklists were created with input from Cal EPA, California’s Department of Toxic Substances Control (DTSC), local Certified Unified Program Agencies (CUPA) and the small business community. ABAG coordinates the Program, which is implemented by Green Business Coordinators in the nine participating Bay Area counties.
The Program provides businesses with consolidated information and technical assistance on:
Complying with environmental regulations (including those pertaining to air quality, wastewater discharge, storm water management, chemical storage and handling, and hazardous waste management); and going beyond compliance to adopt environmentally-sound practices in four areas – energy efficiency, water conservation, solid and hazardous waste reduction, and pollution prevention.
Today, A-1 Guaranteed Heating & Air, Inc. in Vallejo officially receives these distinctions after the agency inspectors representing the following completed their on-site audit and confirmed the Program Standards had been met in their respective category:
- Energy Conservation: Small Business Energy Alliance, Ryan Porter
- Pollution Prevention: Vallejo Sanitation & Flood Control District, Jennifer Kaiser
- Water Conservation: City of Vallejo Water Division, Roger Judy
- Waste Reduction/Recycling: Vallejo Garbage Service, Lisa Lefebvre, Recycling Coordinator
Solano County is delighted to have A-1 Guaranteed Heating & Air, Inc. – Vallejo join the growing number of nearly 2,000 small businesses throughout the Bay Area that have successfully met the Green Business Program standards and proudly display a window decal of the Green Business logo that is marketed so consumers can identify the environmentally responsible businesses.
Please look forward to an invitation to a Solano County Board of Supervisors meeting where your business will be publicly recognized and presented with a Solano County Green Business certificate by your district’s representative, Supervisor Barbara Kondylis.
Green Business Coordinator